FAQs

We give our patients many avenues to schedule their appointments, depending on their preferences and busy schedules.

If you are a new patient, you may use our secure online booking portal to request an appointment with your provider of choice. You may also call our office directly at (410) 644-1880 or toll-free at (855) 4MD-BONE if you would like further assistance in your scheduling process.

If you are an existing patient, you may use the online booking portal or connect with us directly via your Klara account. You may also call our office directly at (410) 644-1880 or toll-free at (855) 4MD-BONE if you have any additional questions during your scheduling process.

Our goal is to ensure all patients have a seamless experience with us, from scheduling through treatment and beyond.

If your insurance is an HMO or managed care plan, a referral from your primary care physician is required before your visit.

We kindly ask that you coordinate with your primary care provider to ensure the referral is submitted in advance, as appointments will need to be rescheduled if it is not received by the time of your visit.

After-hours care offers our patients convenient support outside of standard hours. Currently, OACM After Hours is only available at our Catonsville and Columbia offices.

These after-hours services help patients in these areas receive dedicated care outside of regular business hours without having to visit an ER.

The Centers for Advanced Orthopaedics Orthopaedic Associates of Central Maryland Division accepts most insurance plans, including Medicaid, Medicare, and workers' compensation. To confirm if your plan is accepted, you can contact your insurance provider, please call our office directly at (410) 644-1880.

Please note that any co-payments, co-insurance, or deductibles will need to be paid at the time of your visit. For your convenience, we accept cash, checks, Visa, MasterCard, and American Express.

To determine if your procedure is covered by your insurance, we recommend contacting your insurance provider directly for detailed coverage information.

If you have questions or need further assistance, please don’t hesitate to reach out to our office at (410) 644-1880, and we will be happy to help.

At this time, we do not offer payment plans or financing options for out-of-network patients.

Should you have any questions regarding your bill, please reach out to our billing specialists by calling our office at (410) 644-1880. One of our dedicated team members will be happy to assist you.

For your first appointment, please bring the following items to ensure a smooth visit and that we have all the necessary information for your care:

• A valid photo ID
• Your insurance card
• Any required referrals
• A complete list of your current medications
• Relevant medical records or imaging related to your condition

Having these items ready will help us provide you with the best care possible.

Yes, you can request a specific provider for your care. We strive to accommodate these requests whenever possible to ensure your comfort and satisfaction.

When scheduling your appointment online, please select the provide with which you would like to visit. If you need further assistance, please call our office at (410) 644-1880, and our team will assist you in scheduling with your preferred provider.

Appointment availability depends on your preferred provider’s schedule and the urgency of your condition. We always try to accommodate our patients’ busy schedules and the schedules of our team.

To get the most accurate and up-to-date scheduling information, please contact our office at (410) 644-1880. Our team will assist you in scheduling the soonest available appointment that suits your needs.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. This allows us to accommodate other patients and adjust our schedule accordingly.

To cancel an existing appointment, you may use our online booking portal or call our office directly at (410) 644-1880.