Careers

Job Summary:
The position assists clinicians and medical secretaries in providing direct patient care, including but not limited to phlebotomy, specimen collection, wound care, laser therapy, DME, medication preparation, and obtaining patient vital signs. The position also assists in stocking exam room supplies, scheduling patient appointments, and conducting end-of-day walk-throughs to ensure all computers are signed off.

Position requires travel between offices.

Preferred Position Qualifications:  

Experience: Minimum 2 years experience in a medical office setting

Required:  CMA Certification

Education:  High school diploma or GED. Associate's degree preferred.

Essential Functions:
The ideal applicant for this position is personable, well-groomed, energetic, and able to handle multiple tasks. The individual prepares patients to see the physicians by assessing the reason for the visit and documenting past and present medical history. The MA assists with transport and maintains consistent workflow and communication with clinical staff. The Medical Assistant is service-focused focused creating the best experience for each patient. 

Job Specific Functions

1. Greet patients and escort them to the exam room.
2. Interview the patient and document past and present medical history, confirm the reason for visit, obtain patient height, and weight, calculate BMI and record on the worksheet.
3. Prepare medication/injection and remove sutures and staples.
4. Assist physicians in preparing for examinations and minor procedures.
5. As needed, provide instruction to patients as relayed by the clinical team.
6. Keep treatment rooms orderly between patients. Stock supplies, clean rooms, and remove used instruments.
7. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen).
8. Retrieve laptops/tablets at the beginning and end of each day. Facilitate battery recharging at the end of each day and ensure computers are logged off at the end of the day.
9. Assist DME in casting patients.
10. Dispose of sharps and contaminated items according to OSHA guidelines.
11. Performs all other tasks and duties as assigned by the clinical team lead, supervisor, or director, including but not limited to retrieving telephone messages and providing feedback and answers to patient or pharmacy calls.
12. Assist the Medical Secretary with the review of physician schedules to ensure appointments are reviewed, and as needed, obtain related reports, x-rays, MRIs, labs, and operative reports.
13. Attends staff meetings.
14. The position will require periodic travel to satellite clinics as needed.

Additional Knowledge / Skills:

1. Demonstrates effective verbal and written communication skills.
2. Demonstrates critical thinking and proven problem-solving skills.
3. Demonstrates ability to work well with others.
4. Demonstrates collaboration and does not contribute to negativity or dissension.
5. Knowledge of Medical Terminology and office procedures.
6. Knowledge of Electronic Medical Records
7. Ability to perform phlebotomy and administer injections
8. Maintains a positive and encouraging attitude and is customer service-oriented
9. Ability to learn and adapt to changing circumstances
10. Good communication skills, verbal and written

Job Summary:

The role of the Medical Secretary is to provide the first line of contact for clinical operations, staffing and patient issues and serves as the liaison between the patient and physician.

The position supports  OACM physicians by managing the day-to-day activities, including but not limited to screening incoming telephone calls, recording and transmitting messages, scheduling follow-up appointments, receiving and announcing scheduled patients and visitors; screening unscheduled patients and visitors, arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc., and preparing for next day clinic.

The position requires dependability, flexibility, teamwork, and travel between offices.

Preferred Position Qualifications:
Education: High school diploma or GED. Associate's degree preferred.
Experience: 2 years’ experience in a medical office setting.

Essential Functions:

1. Ensures physician productivity by maintaining calendars, scheduling patient appointments, physician consultations, and professional meetings.
2. Prepares medical reports and summaries, patient histories, operative notes, and correspondence.
3. Documents patient vitals on Clinic Visit Sheet
4. Manages document scanning and indexing of patient forms (medical history, registration, and outside reports).
5. Maintain patient confidentiality and protects operations by keeping information HIPAA compliant.
6. Maintain office supply inventory by checking stock; anticipating physician/clinic needs; placing orders with management, ensuring Rx and PT pads are in supply as well as physician business cards.
7. Demonstrate the ability to remain calm, providing continual customer service in adverse situations.
8. Demonstrate proficiency on the Patient Management, EMR and Surgery Systems in order to perform required job functions.
9. Review schedule and ensure all order entry is done on a daily basis; X-ray, MRI, CT & Labs.
10. Ensure all patient messages have been returned according to policy guidelines. Retrieval of patient portal messages answered same day. Document all messaging statuses through the EMR
11. Complete all medical/disability forms within 2 days of receipt.
12. Review, edit and close physician notes.
13. Complete billing records within 1 business day of clinic and submit to billing office.
14. Perform proactive review of physician’s clinical schedule the day before to ensure all studies/reports are in the patient’s chart for the provider.
15. Communicates timely with front desk operations if doctor is running behind and assist with patient recovery techniques when physician delayed.
16. Enhance physician office reputation by accepting ownership for accomplishing new and different requests.
17. Conduct self in accordance with CAO/OACM employee guidelines and policies.
18. Attend staff meetings as required.
19. Perform other duties as assigned.

Additional Knowledge / Skills: 

1. Demonstrates effective verbal and written communication skills.
2. Demonstrates critical-thinking and proven problem-solving skills.
3. Demonstrates ability to work well with others.

Job Summary

The position provides radiographic examinations on all age groups served by the practice. Ensures quality radiographs, follows radiation protection standards and participates in the continuous quality improvement process of the department. This position escorts the patient to the x-ray room from the patient room. Explain the procedure to the patient and prepare and position the patient and x-ray equipment properly in order to obtain diagnostic quality images. This position requires cross-training of durable medical equipment (DME) for both back-up coverage during clinics and Urgent Care coverage. This position requires a professional appearance and professional communication skills. It also requires adaptability, dependability, flexibility, and attention to detail and demonstrates the spirit of teamwork. 

Job Specific Functions

1. Provides quality radiographs utilizing the selection of appropriate radiation exposure factors required for medical imaging.
2. Ensures proper marking of x-ray codes on billing forms for all studies taken.
3. Copy imaging to CDs and print for patient records to film for surgical cases.
4. Upload outside CD images into PACS
5. Cross-train in DME, including learning of all DME products. Training also includes bracing, splinting and casting.
6. Assists in maintain and stocking inventory of medical supplies and overall clinical inventory.
7. Wears protective equipment when appropriate
8. Works Urgent Care shifts as scheduled.

Preferred Position Qualifications

Education: Graduate of approved AMA Council of Education program in Radiologic Technology with an Associate’s degree
Licensure: General Radiologic Technologist State of Maryland Registration. ARRT in Radiologic Technology or registry eligible.
Experience: Minimum of 6-month experience preferred. Recent graduates may be considered.

Core Position Competencies

Job Knowledge: Demonstrates knowledge of digital imaging. Obtain images under the order of professional provider.
Technology: Knowledge of x-ray equipment, computers and PACs system.
Problem Solving: Demonstrates ability to assess and recommend solutions.
Communication Skills: Excellent clinical, communication and interpersonal skills.
Relationship Development: Establishes and maintains customer relationships, building trust and respect by meeting or exceeding expectations.
Interpersonal Skills: Able to work effectively with other employees, patients, and customers.
Policies and Procedures: Displays working knowledge and understanding of organizational policies, procedures, and systems. Demonstrates respect and support of policies.

Additional Knowledge/Skills

1. Comprehensive Knowledge of X-ray equipment, computers, and PACs systems.
2. Medical Terminology
3. Understanding/following of regulations to maintain equipment and safety standards for employees and patient
4. Ability to maintain effective and organized systems to ensure timely patient flow
5. Exceptional patient services and maintaining professional attitude
6. Maintain privacy of all patients

Physical Demand/Working Conditions

This position requires several physical abilities: Frequent walking patients to and from their rooms and other treatment areas. Standing frequently may stand up to 45-minute intervals. Periods of sitting while writing necessary documentation. The transferring of patients onto the X-ray table requires the ability to push/pull and move patients in wheelchairs up to 250 pounds. Squatting/Kneeling is required to remove the leg rest, apply/remove braces, and move x-ray equipment. The ability to lift or carry items (plates 10lbs) on a daily basis, in addition to medical supplies. 

Reporting Relationships

X-ray Lead and Clinical Director